Most helpful review

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Verified Reviewer
New Reviewer

Disappointed in scheduling and customer service

I have used Maid Brigade for about 4 months and then we went to Florida for the winter. I was very satisfied with the service. I restarted the service when we returned. The first week I was given a time on Monday per the contract and then on Tuesday the time was...
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ID
#3520493 Review #3520493 is a subjective opinion of poster.
Location
Rolling Meadows, Illinois
Pros
  • Decent cleaning
Cons
  • Unreliable scheduling
  • Office staff could use some customer training
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Complaint of breech of contract-Please respond lawsuit impending

Maid Brigade - Complaint of breech of contract-Please respond lawsuit impending
Maid Brigade - Complaint of breech of contract-Please respond lawsuit impending
Please respond-I have contacted an attorney about my matter and filed a complaint with Michigan's Department of Labor regarding your office in Clinton Township Michigan office. I have contacted your corporated office 3 times and no response. Now I have contacted a Labor Law attorney. I signed a contract with Elizabeth Whitely, Owner of the Clinton Township branch for a "Guaranteed Minmum of $500 a week and my paycheck was for $10.00/hour. My most recent pay check was for $2.39 and hour I have all the documentation to support my claim. I want my wages that I am owed. Please contact me : 586-804-**** Terri Swinburnson
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ID
#2618555 Review #2618555 is a subjective opinion of poster.
Location
Clinton Township, Michigan
Loss
$700
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Broke my oven door

Broke oven door didn't say anything to us. Tipped $40. Run around with MB that is like Grounds Hog Day. End result costing me $220 to repair door.

User's recommendation: Do not take any chance!

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ID
#2493808 Review #2493808 is a subjective opinion of poster.
Location
Irvine, California
Service
Maid Brigade Cleaning Service
Cons
  • Dishonest employees
Loss
$218
Preferred solution
Full refund

Don't use them!!!

We have given them many chances and we are through with them! My 3 year old grandson could do a better job. They only surface clean. They don't move things or get behind things. Nothing looks, feels or smells clean when they're done. I could go on & on. Do not use this company. They are horrible.
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ID
#1709542 Review #1709542 is a subjective opinion of poster.
Location
Westwood, New Jersey
Service
Maid Brigade Cleaning Service
Reason of review
Bad quality
New Reviewer

Horrible Service

Never use this company. They ripped the door leading from the garage into our home, left it that way, did not inform us, would not respond to emails and texts and won't take responsibility. DO NOT RECOMMEND.
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ID
#1621763 Review #1621763 is a subjective opinion of poster.
Location
Vernon, Illinois
Cons
  • Horrible customer service and accountability
Reason of review
Poor customer service
Loss
$170
Preferred solution
Full refund
New Reviewer

Terrible company

I had 2 gals come today 8/21/18 who were thorough and got to work no phone gabbing as other team , Sorry to say I did fire the company and will not ever recommend to anyone, the first time I paid for a deep cleaning these gals asked why certain things were never done...
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ID
#1335092 Review #1335092 is a subjective opinion of poster.
Service
Maid Brigade Cleaning Service
Reason of review
Not as described/ advertised
Loss
$100
Preferred solution
Full refund
New Reviewer

Progressively getting worse

I hired maid brigade several months ago and they did an OK job. Recently I had a different team come out. These ladies spent 45 min on a job that usually takes 90 min. They basically wiped down counters, vacuumed and glossed over the bathrooms. I see dirt along the edges of the bathroom. There is dirt on the baseboards. They just aren’t doing the good job they normally do. I hired for deep cleaning. I’m really disappointed.
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ID
#1293432 Review #1293432 is a subjective opinion of poster.
Service
Maid Brigade Cleaning Service
Reason of review
Bad quality

Very Bad Experience

I had a very bad experience with this company. I would not recommend them. In fact, even if they were the last cleaning company on earth...I wouldn’t choose them!
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ID
#1292411 Review #1292411 is a subjective opinion of poster.
Service
Maid Brigade House Cleaning Service
Reason of review
Bad quality
New Reviewer

Paid $120.00 for 20 minutes of "work"

Maid Brigade came to my house on Monday, June 18, 2018. The ladies were very nice. However, my care giver told me that they were at my house and did their weekly cleaning in 20 minutes. The sheets were changed, but they could not have mopped the kitchen and hallways. Maid Brigade was being paid to clean a bathroom, a bedroom, a kitchen and mopping the hallway floors and the kitchen floor. I couldn't tell if they did anything except change the sheets.. So, if you don't mind paying $120.00 for 20 minutes of work. This is the cleaning service to use. I fired them as their cleaning was not worth $120.00.
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ID
#1286448 Review #1286448 is a subjective opinion of poster.
Service
Maid Brigade House Cleaning Service
Reason of review
Bad quality
Loss
$120
Preferred solution
Full refund

Incomplete dusting, missing bathroom item

March 8'th cleaning service of our home. Team leader is excellent but the lady assigned our bed and bathroom did not satisfactory accomplish her duty: The top of the cherry colored chest of drawers top dusting was incomplete leaving dust around only three items. Bathroom waste bin was emptied but the replacement bag was not inserted only laid on top. One item is missing from the bathroom. Floor boards dirtied by vacuum cords dragged across corners. Top of FB's not dusted. Isn't this enough? {{Redacted}}
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ID
#1217623 Review #1217623 is a subjective opinion of poster.
Service
Maid Brigade House Cleaning Service
Reason of review
Bad quality
New Reviewer

Guarantee is absolutely fake

All we wanted cleaned was our 3 bathrooms. They were still filthy when they left. I called the next morning and they said oh well. They had tried to wipe down surfaces. They did not offer to come back and reclean. Horrible!!
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ID
#1210633 Review #1210633 is a subjective opinion of poster.
Service
Maid Brigade House Cleaning Service
Reason of review
Not as described/ advertised

TERRIBLE

I moved into my new home and wanted a good clean. We spoke on the phone and covered in clear detail everything I wanted done. Well they came here cleaned for 3 hours and after I confronted them about not completing the job or let alone even cleaning at all I was told...
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ID
#1162397 Review #1162397 is a subjective opinion of poster.
Location
Warrenton, Virginia
Service
Maid Brigade House Cleaning Service
Reason of review
Bad quality

Do not use Maid Brigade!

I met with a manager prior to the work being performed to show them the vacant apartment that needed cleaning. We went over the work in detail. I was very specific. I also left a reminder list on the counter. When I stopped in to check at noon and saw they hadn't done the items on the list they assured me they were going to (such as remove the dead bugs form light fixture globes). Not only were the reminded items never done the basic cleaning was not done. The tenant was moving in the next day! I called the manager in the morning so she could see for herself I was not exaggerating. She came and apologized profusely stating she was embarrassed & offered to help me clean. She did a minimal amount for about an hour, I then spent 7 hours cleaning while my new tenants' movers were bringing in his belongings. They only deducted $50 of the $380 bill. What a shame, I manage over 130 apartments - they lost out on a lot of work!
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ID
#1137019 Review #1137019 is a subjective opinion of poster.
Service
Maid Brigade Cleaning Service
Cons
  • Horrible performance and no accountability from owner
Reason of review
Poor customer service
Loss
$300

Maid Brigade

The ladies were usually very nice. When my husband called Brian to complain about the service one time the problems began. Brian came along with the maids, and said our house was dirty and difficult to clean. My husband's cell phone was missing after the cleaning. He called Brian about it and the conversation escalated with Brian saying he was going to come over and kick my husband's ***. This is a verbal threat which wull be reported.
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1 comment
#1396677

Wow, can believe that. but if really happen that just does help the cleaning industry and put a bad name on all of us.

Trust me at Cleaning Bees we treat our clients concern with respect . Google us we may be able to help you with what the other companies haven't.

ID
#1122200 Review #1122200 is a subjective opinion of poster.
New Reviewer

Horrendous experiences from cleaning crew to customer service

This is my first try on cleaning service after talked to a few people and companies. It turned your service is horrendous. It did not bring any relaxation but caused me additional psychological stress. When the crew first started to clean, I was walking down stair and...
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ID
#1029762 Review #1029762 is a subjective opinion of poster.
Location
Rolling Meadows, Illinois
Service
Maid Brigade Cleaning Service
Reason of review
Not as described/ advertised
Loss
$100000
Preferred solution
Let the company propose a solution

Terrible Customer Service

My initial cleaning was scheduled for an arrival time between 8:30-9am. I was told I would let the staff in and could then leave for work and return when work was completed. When it was 9:15 and nobody had arrived or called, I contacted the office (Kim) to learn she was unaware of what was going on and assumed the cleaning staff would've arrived by then. I informed Kim that at this point I needed to leave for work. She asked if she could call them and find out what was going on. She contacted me back and said it would be yet another 10 minutes or so and that "they’re hurrying" - now the ETA is approximately 9:30 (no guarantees) - an hour later than originally confirmed. Unfortunately I had scheduled work around their original time confirmed and couldn't adjust for a new arrival time. It was lost on Kim that a simple phone call advising a brand new client that you'll be an hour late is good customer service, and that client shouldn't be penalized for not accommodating Kim's staff when the scheduling issue was created by them. Had I received any type of apology or understanding that I couldn't adjust on the fly, I might've considered rescheduling for another day. But Kim's response was to charge me a $50 cancellation fee. It's laughable and shameful. I would never recommend Maid Brigade due to this.
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ID
#1023614 Review #1023614 is a subjective opinion of poster.
Service
Maid Brigade House Cleaning Service
Reason of review
Poor customer service
Loss
$50

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