Please DON"T EVER call this company !

They gave me an amount to clean my family room. All I wanted was a good dusting ,furniture polish . DE cobweb , no vacuuming...no bathrooms no floor washing....They sent 3 ladies. ( I have a large family room and lots a nic nacs .).. They were done in 1 hour ! They had an extra hour to clean so they cleaned the 2 bathrooms ,tiny front room and a hall. when I looked around. There was dust every where. They used a swifter to dust ! and a microfiber cloth !. one lady dusted the room, then wiped down my sofa with the same dirty swifter ! The only room that they used any cleaner in was the bathrooms. That cleaner smelled ok. But after I went around and noticed how dirty my house was ,when they left. I wondered how clean was my bathroom really? I will never use them again. They do such a poor job. I feel like I just tossed several hundred dollars out the window. I could of run around with a swifter in the same time and saved a lot of money. I was really hoping that I would have a dust free family room ! I was going to Decorate for Christmas after they left. The reason for them coming. I had to reclean a lot. Even 2 of my sons ,noticed the dirt left. Next time I'll pay them to clean. Never use them.. They never responded to my complaint ! They have my money, why respond !
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ID
#980021 Review #980021 is a subjective opinion of poster.
Service
Maid Brigade House Cleaning Service
Reason of review
Bad quality
Loss
$200

Maid Brigade House Cleaning Service Review

Terrible services ever ! Impolite , agressive , dirty job !!!!! Worst experience with a cleaning compagny
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ID
#922897 Review #922897 is a subjective opinion of poster.
Location
Zionsville, Indiana
Service
Maid Brigade House Cleaning Service
Reason of review
Bad quality

Can't belive I kept them for 16 months (what a fool)!!!!!!!!!!!!!!!!!

I just had enough of my house never really being clean All they ever did was surface clean. And even that was a joke. I'm so mad at myself for keeping them as long as I did. Right now as I'm writing this review I have a new cleaning my house that has been here since 9am and it's now 12:20 and their still cleaning. I'm so upset at how dirty my house is, you would think it has not been cleaned in months.I want to report them to consumer affairs. All they really did was take my money and run!!!!!!! Barbara.G. Long Island, N.Y. P.S. stay away from this company, they do not know how to clean.
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ID
#910675 Review #910675 is a subjective opinion of poster.
Location
Brooklyn, New York
Service
Maid Brigade House Cleaning Service
Cons
  • Quality
Reason of review
just sick of the house never being really clean.
Loss
$2300

Maid Brigade House Cleaning Service Review from Las Vegas, Nevada

The owner is rude he charged me 465.00 for a deep clean I do twice a year my maids for 10 years had moved. We had agreed on 380.00 2300 sq ft home. Took the workers more time so I paid. The job was so poor I called he sent 2 more good workers over but gave them 30 min to fix. Lot more happened he wrote me an text when I complained and accused me of being drunk. He also uses help who he knows he can over work and under pay. I heard 3 conversation when my maid was speaking to him. It helps to understand spanish. You are a horrible person and I hope you get all your karma sooner not later.
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1 comment
#1225561

This lady is an *** and everything wrong with consumers thinking they are entitled. Customer service goes both ways.

Don't treat a service like *** and think they are interested in fixing your fabricated issues.

ID
#850015 Review #850015 is a subjective opinion of poster.
Location
Las Vegas, Nevada
Service
Maid Brigade House Cleaning Service
Reason of review
Bad quality

Maid Brigade House Cleaning Review

Ripoff artists. They didn't do anything at all. 3 hours of nothing, Manager offered no recourse. Smeared glass, dirty floors, countrrs not cleaned. What a joke.
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ID
#793083 Review #793083 is a subjective opinion of poster.
Location
Spokane Valley, Washington
Reason of review
Bad quality

Terrible Service!!

Maid Brigade has been nothing but a constant disappointment. I have used their service for three months and it's been nothing but an added headache. The first time they came, my house was half cleaned yet they charged me $144 to "deep clean". The counters were not clean in the kitchen or the bathroom and the floors were barely swept. I complained and had to leave work the next day to meet a manager at my house so I could show her the mistakes. She apologized and fixed the mistakes. I was gracious and hoped my continued service would be better. Today, I was called multiple times while at work because they couldn't get into my house even though I have made it ABUNDANTLY clear where the key is located. My dog pushed her way past the maid and ran out into the neighborhood. I was again called multiple times and asked if I had any suggestions on how to get her back...I left work to go help and was called by the manager who laughed about it like it was no big deal. On top of that, my floors were clearly not vacuumed and they swept and dusted around items. This was their third visit and it has been nothing but a constant disappointment. I gave them multiple opportunities to offer quality customer service and yet I am let down. Don't waste your time with this company.
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1 comment
#1111183

I worked there and I will say they should be called half*** brigade. I was let go cause I did clean but was told we only maintain.

My last house had 4 bathrooms , one was a jack and jill, I was showed by regional manager what to clean and what not to.

Out of all 4 only 1 toilet and the rest just basically dust/wipeoff. They charge you way to much for what you're told , but a 2 hour home to me takes them no more than 45 min.

ID
#736714 Review #736714 is a subjective opinion of poster.
Location
Omaha, Nebraska
Service
Maid Brigade Cleaning Service
Reason of review
Poor customer service

WORST CLEANING EVER

They were more focused on time than the actual job that they said they would get done. Even with 3 people, it was done in haste. It was not at all worth the $200.00 I wasted. There were large chunks of stuff still all over the carpet. The windows were smeared. You could not even tell they had been there. All they had to do was clean, there was nothing to pick up. It was a horrible services and I would stay far away. They did not seem to even care when you told them how unhappy you were and still charged you the full amount. VERY UNHAPPY!
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ID
#727662 Review #727662 is a subjective opinion of poster.
Location
Nashville, Tennessee
Reason of review
Poor customer service

Not Quality Cleaning!

I was told that my first cleaning would be a DEEP cleaning but that certainly was not the case. There was nothing deep about it. It was a general cleaning at best. They never send the same crew. I've had them 3 times and have never seen the same people. The bathrooms are not cleaned properly. I have a vent cover behind one of my toilets and it is still in the same spot (cockeyed) since they started cleaning. It's obvious that no one has bothered to clean behind the toilet! I have been trying to cancel my service but after waiting 5 hrs. for someone to call me back I sent an email with no response. I will not allow them to charge me for cleaning because I didn't cancel far enough ahead. They really don't do a good job.
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ID
#725641 Review #725641 is a subjective opinion of poster.
Location
Mesa, Arizona
Reason of review
Bad quality

Awful Service and Cleaning - Still Charged

Worst housecleaning I have had. They say that they vacuumed and dusted but it is clear nothing touched. No marks in carpet to show cleaning and floor still has dirt. Didn't clean bathrooms. Left all outside lights on. After the third "strike" I called and cancelled. Was still charged for non-cleaning. They were going to send the ladies out again. I said no thank you. Do not need mad individuals in my house after continuous complaints. Horrible company. They lied to me on the phone when they said they were unable to get to my house. I addressed the conversation with their supervisor but was brushed off and i had to demand that I not be charged because they didn't show up.
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1 comment
#1396671

Sometimes these franchises forget about customer service is and only look at the bottom line . We at Cleaning Bees our #1 concern is the customer service. Its hard to fine now a days and i guess that why we are growing and have long stand client that been with us for over 5 years.

ID
#721230 Review #721230 is a subjective opinion of poster.
Location
Plymouth, Michigan
Reason of review
Bad quality

Do not ever used this company

I so agree with you on this. My home was not even that dirty when I left to have them come and clean it. They did nothing I paid $318.36 for nothing. I was pissed off I still had tape on my walls, floors they did not tell me I had to move out my stove and fridge to be cleaned in the back. Nothing and when I called to have Robin the manager call me because it was a Saturday she told the girls that she will call me on Monday and then I asked for the owner Collin, he was not available until Tuesday and did not return my call till Thursday after calling and calling. Then he was going to refund me 10% to my account. I am still waiting 2 days later. What a mess. Yes, look elsewhere. There is more to tell but I am glad I will never have to deal with them again.
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ID
#713889 Review #713889 is a subjective opinion of poster.
Location
Honolulu, Hawaii
Reason of review
Poor customer service
Loss
$318
Preferred solution
Full refund

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Maid Brigade House Cleaning Review

Although the girls that have come to clean are nice enough people, the consistency in quality of work and personnel is seriously lacking. I need the same faces showing up up every time so I don't need to explain our routine every single time. Never know what to expect with these folks. Look elsewhere.
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ID
#704024 Review #704024 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Poor customer service

Awful. Don't waste your money!

I too received poor services from Maid Brigade!!!! This was a cleaning for a new home purchase. The house was empty of any furniture or belongings. I wanted to move into a clean home, so I could put my dishes and belongings away knowing the cabinets were clean, etc. ...
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ID
#700489 Review #700489 is a subjective opinion of poster.
Location
Tampa, Florida
Reason of review
Bad quality

House Cleaning Review

I hate this company they don't clean right please do your self a favor and don't hire them .... Plus they won't let you cancelled .... They will charge you soooooo much and do nothing .... Beware and don't give your money away
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ID
#657977 Review #657977 is a subjective opinion of poster.
Location
Rancho Palos Verdes, California
Reason of review
Bad quality

Do NOT hire Maid Brigade, Fletcher Ave. Tampa Fl location

I have tried for months to get a team of maids that can do a deep clean every two weeks. They just do not pay attention to detail. I arrive home after each cleaning to find some issue. Window sills not clean, crumbs on the floor in the kitchen, shower doors not...
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ID
#648540 Review #648540 is a subjective opinion of poster.
Location
Tampa, Florida
Service
Maid Brigade Cleaning Service
Cons
  • Quality
  • Service after the first visit
Reason of review
Poor customer service
Loss
$150
Preferred solution
Full refund

Not a quality clean

I was not pleased with the service. Several key places were left unattended. Some trash bins not emptied. Windows are not even included in the service. I spoke with Greg, the Portland manager, and explained the dissatisfaction with the service. It took me nearly an hour and a half to complete the clean after the service. Greg tried to justify his staff missing trash bins that blend in, why areas not directly inside the house were omitted, and that most people don't want their windows cleaned. I cancelled the service after the first routine clean. Greg offered a $25 refund for the $175 service I wasn't satisfied with. Thanks Greg.
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ID
#644450 Review #644450 is a subjective opinion of poster.
Location
Portland, Oregon
Service
Maid Brigade Cleaning Service
Cons
  • Quality
Reason of review
Bad quality
Loss
$150
Preferred solution
Full refund